<aside> <img src="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/928f407f-6308-4615-b58b-e909201e7bd8/icon.png" alt="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/928f407f-6308-4615-b58b-e909201e7bd8/icon.png" width="40px" /> Paintball Vault is an online marketplace consisting of independent sellers who manage their own shops. This means that each seller is responsible for their individual shop policies on refunds, returns, and exchanges. These policies will vary from seller to seller. You can view a seller’s Return Policy for the product you’re purchasing under the “Returns” section on the product screen.
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Paintball Vault provides an online marketplace for consumers. Refund requests are processed by Paintball Vault in line with e-commerce requirements and in accordance with our Terms of Service (TOS).
The company established a return policy that addresses both parties of the transaction, the Buyer and the Seller. If Buyers have an issue with an item that they received, the Sellers, our agents, and/or our systems can decide if an item is eligible for a return and/or a refund. Buyer may receive a refund to the originating payment instrument, funds added to balance, or a Paintball Vault “account” credit (account credit) depending on eligibility. Buyers must initiate a refund and return request. Buyers may have a number of issues with the item that they received. The Buyer must initiate a refund through the Order page or the Rating page within 48 hours of delivery. Issues raised through other channels or through other forms or after 48 hours may not be considered for returns.
The Buyer may be eligible for a refund for the following reasons:
The Buyer must provide complete, accurate answers to specific questions about the received item and provide each specific photo requested, both of which may vary depending on the type of issue the Buyer is presenting. Other issues may be raised during this process that may/may not result in a return or refund.
